How Can We Help?
Certify my profile
To have your account certified, and get our blue badge, you must contact our support via the Support (section: checking my account) section of the site by sending us a complete request.
Your application must be accompanied by the following information and documents:
- a photo of you (unmodified), holding a paper on which is written: your nickname, the mention for Bylka, and the date of the day
- a photo of your ID
- Important points
- For the “couple” status, both people must appear on the photo, and no editing will be accepted.
- It is not necessary to send us the same request several times. The response time announced is 24 hours, please contact support again only if, after this time, you do not receive a response.
- Security of data sent
Your identity card and photos will never be published on the site, and will remain confidential. The documents, once verified and validated by our team, are deleted. No download is done.
This is a security measure, in order to validate the authenticity of your status and your person.
- Credit Card and Bank Account
Bylka, will never ask you for information: Banking and/or Credit card